Privacy Policy

Your privacy matters to us. This page explains in plain words what data we take when you visit intelligentsingularityinc.com, what we do with it, how long we keep it, who can see it, and how you can take it back. We wrote it so a grade-8 student can read it without a dictionary.

We are Intelligent Singularity Inc., the parent company of the Clap ecosystem and its sister projects, based in Alberta, Canada. We build software that aims to work for every person in every country, without picking favourites. The same belief shapes this policy: one rule book, read the same way, whether you live in Toronto or Nairobi.

The short version

• This website does not run any advertising trackers, analytics scripts, or social-media pixels.
• We do not sell your information. We have never sold it. We never plan to.
• We only receive information that you choose to send us, for example through the contact form.
• One tiny cookie remembers your language so the site opens in the language you picked last time.
• You can ask us for a copy of what we hold, fix it, or erase it, by writing to privacy@intelligentsingularityinc.com.

Who this policy covers

This policy covers intelligentsingularityinc.com and any subdomain that links back here. Each product in our wider family (for example our healthcare, payments, freelance, and farm management tools) runs on its own domain and has its own privacy notice that fits what that product actually does. If you move from this site to one of those products, please read that product’s notice before signing up.

When a word is written like "we", it means Intelligent Singularity Inc. When a word is written like "you", it means the person reading the page — a visitor, a customer, a partner, a journalist, or anyone else.

Across the Clap product family

Intelligent Singularity is the parent company of the Clap ecosystem. The corporate website you are reading now is the public front door. The products inside the family — Clappe, ClapBill, ClapMed, ClapDiet, ClapPay, Clapwork, Apogee, Audiflo, Nestbitt, DailyWorship, Gclap, FileManager, and the shared infrastructure that connects them — each handle their own user accounts, their own paid subscriptions, and their own private business data on their own dedicated domains.

A few things are shared across the family. Single sign-on lets you use one Clap account across products that opt in. Customer-support tickets are routed through one help desk so a question about ClapBill can be picked up by the same team that maintains ClapPay. Fraud detection and abuse signals are shared between products, but only as anonymised patterns — never as the underlying personal data. The detail of what is shared, with which product, and for how long is documented on each product’s own privacy page.

If you would like a complete map of which Clap product holds which piece of your data, write to privacy@intelligentsingularityinc.com from the email address linked to your account. We will reply within thirty days with a single, plain-language report you can save or print.

What we collect and why

We try to collect as close to nothing as we can. Most of this website works without asking for anything. When we do collect something, it is because you gave it to us on purpose, or because the web itself needs it to deliver the page to your screen.

Information you give us

When you write to us through the contact form, you send us four things: your name, your email address, a subject line, and the body of your message. You may also tell us why you are writing (for example, sales, support, press, or careers). We use those details only to read your note and write you back. We do not add you to any marketing list, and we do not share the message with anyone outside our small team.

If you send us a CV for a job opening, we store it inside our hiring inbox until the role is filled or for twelve months, whichever comes first. After that we delete it, unless you ask us to keep it longer.

Information your browser sends automatically

When any browser opens any website, it sends a few technical details so the page can load. Ours receives the usual ones: the address you asked for, the time of the request, the kind of browser and device you use, the language your device is set to, and the country-level network address that sent the request. These show up in our server logs and are used only to keep the website online and safe. We delete them on a rolling fourteen-day cycle.

Information we choose not to collect

• We do not set advertising cookies or cross-site tracking cookies.
• We do not run analytics on your behaviour inside the site.
• We do not fingerprint your browser, canvas, or audio stack.
• We do not embed third-party video, font, or image hosts that could log your visit on the side.
• We do not use heatmaps, session recorders, or scroll trackers.
• We do not buy visitor data from brokers, list providers, or ad exchanges.

A build-time check in our code, called no-third-party.mjs, scans the finished site before it is published and blocks the release if any third-party runtime call is found. This is not only a promise. It is a test that must pass before anyone can ship.

Cookies and similar storage

A cookie is a small piece of text that a website asks your browser to keep so it can remember a setting next time. This site uses the fewest cookies we can.

We set one first-party preference cookie called NEXT_LOCALE. It holds the code for the language you chose (for example "en" for English, "ar" for Arabic, or "zh-CN" for Simplified Chinese). It has no personal detail in it. It lasts for one year unless you clear it. You can erase it any time through your browser’s privacy settings and the site will continue to work.

We do not set any other cookies of our own. We also do not let outside parties set cookies on our pages, because no outside parties are loaded.

The lawful reasons we rely on

Under European law (the GDPR), Canadian law (PIPEDA), and similar rules in other places, a company needs a lawful reason to handle personal data. We rely on only three reasons, depending on what you are doing.

• Your consent — when you write to us through the contact form or apply for a job, you are giving us permission to read and reply.
• A legitimate interest in keeping the website running, safe, and free of abuse, which is why we keep short server logs.
• A legal duty, when a court order or a regulator formally requires us to produce a record we already hold.

How long we keep things

• Contact-form messages: kept while we are replying, then archived for up to twenty-four months for record keeping, then deleted.
• Server logs: kept for fourteen days, then deleted.
• Job applications: kept until the role is closed or for twelve months, whichever comes first.
• Newsletter-type messages: we do not have a newsletter, so we keep nothing for this reason.
• Backups: our encrypted backups roll every thirty days. Older backups are overwritten automatically.

Where your information lives

Our servers and mail infrastructure are located in Canada, with traffic protected by TLS. There is no content delivery network in front of the website, so when the page loads in your browser it is speaking directly to our origin and nothing in the middle.

If you are writing to us from outside Canada, your message will travel to Canada to be read. We treat that message with the same care we would for a person sending it from next door. Canada is a country recognised by the European Union as offering an "adequate" level of data protection, so personal data sent from the European Economic Area or the United Kingdom moves under that adequacy decision.

Who gets to see your information

Only the small number of employees and contractors who need to read your message or fix the servers can see it. Every person with access signs a confidentiality commitment as part of their employment contract. We never rent, sell, or lend your information to anyone.

We rely on a very short list of service providers to run the site. Each one is listed on our trust page with the purpose it serves, what data it touches, and where it runs. We do not hand your personal data to advertisers, data brokers, or marketing networks — because we do not work with any.

How we keep your information safe

• All pages and forms run over TLS 1.3 with modern ciphers.
• Our databases are encrypted on disk and in our rotating backups.
• Admin access to the site sits behind a short list of approved internet addresses, enforced at the proxy.
• Every code change passes through review, automated tests, and an accessibility scan before it goes live.
• Secrets such as passwords and API keys are held in a password-protected vault, never inside source code.
• We run internal penetration tests before every major release and keep a private bug-bounty contact for outside researchers.

Your rights and choices

No matter where you live, we honour the following requests for anyone who has contacted us:

• Access — ask what we hold about you and get a plain-text copy within thirty days.
• Correction — ask us to fix a detail that is wrong.
• Deletion — ask us to erase your data, subject to any short legal holds we must follow.
• Portability — ask us to send you a machine-readable copy of your data.
• Objection — ask us to stop processing your data for a given reason.
• Withdraw consent — take back permission you earlier gave us.
• Complain — bring a concern to your local privacy regulator.

To use any of these rights, send an email to privacy@intelligentsingularityinc.com from the address you used when you first contacted us. We reply within three working days and complete the request within thirty days. There is no charge for any of these steps.

Children and young people

This website is meant for a general audience aged thirteen and up. We do not knowingly collect personal data from children under thirteen. If a parent or guardian believes we have received data from a child under that age, please write to privacy@intelligentsingularityinc.com and we will delete it as soon as we can confirm the request.

If something goes wrong

If we ever learn that someone’s personal data was seen by a person who should not have seen it, we act fast. Inside one working day, we start an investigation and lock down the affected systems. Inside seventy-two hours, we tell the affected users and the right privacy regulator, with the plain facts of what happened, what we did, and what you can do next. We then publish a public note on this website once the investigation is finished.

Automated decisions

We do not use machine learning or other automated systems on this website to make decisions that have a legal or similarly important effect on you. If our product sites begin to use automated decision-making in a way that could affect you personally, those sites will explain that directly on the sign-up flow.

Links to other websites

Our pages link out to our family of product sites, to reference sources such as the International Telecommunication Union, and to partner organisations we admire. Each of those sites runs on its own terms and its own privacy rules. When you follow a link, please read the destination site’s notice before sharing anything personal.

Regional notes

If you live in the European Economic Area or the United Kingdom

Our data controller for your personal data is Intelligent Singularity Inc. You may contact our privacy office at privacy@intelligentsingularityinc.com. If your question is not fully answered, you may contact your national data-protection authority.

If you live in Canada

You may send a privacy concern to the Office of the Privacy Commissioner of Canada after first writing to us.

If you live in the United States

Residents of states with local privacy laws (for example California, Colorado, Virginia, and Connecticut) have the same rights listed above. We do not sell personal information, so there is nothing to opt out of on that point; we list it here for clarity.

If you live anywhere else

We apply the same rights to every user, on every continent. Equal treatment is part of our company mission.

Changes to this policy

If we ever change the way we handle your information, we update this page, change the "Last updated" date at the bottom, and, where the change is large, publish a short summary on our homepage banner. We do not change the meaning of the policy in a quiet or hidden way.

Contact us

The simplest way to reach us is through the form at /contact. If you would prefer an email, write to privacy@intelligentsingularityinc.com. For legal service of notices, write to legal@intelligentsingularityinc.com. We reply in English by default and can reply in any of the fourteen languages this site already speaks.

Thank you for reading. Treating you well starts with telling you the truth in a voice you can follow.